Ready mutual issues with 2-Step Verification

Lost or stolen telephone

Nosotros recommend you:

  • Sign out of the lost or stolen telephone.
  • Change your Google Account password.

You have several means y'all can get dorsum into your business relationship, depending on your circumstances.

Employ fill-in options

If you've lost access to your main phone, you can verify information technology'due south you with:

  • Another phone signed in to your Google Account.
  • Another phone number you lot've added in the 2-Step Verification department of your Google Account.
  • A backup code you lot previously saved.
  • A security key you lot've added in the two-Step Verification section of your Google Business relationship.

Sign in from a trusted device

If yous previously signed in from a device and checked the box next to "Don't ask again on this reckoner," you might be able to sign in from that device without a second verification step. After yous sign in to your Google Account, you tin manage your verification methods.

Become a new phone from your carrier

If you lose your phone, you can enquire your carrier to transfer your telephone number to a new phone or SIM card.

Recover your account

My security key was lost or stolen

Cull the correct steps to get back into your account, based on if you set up some other second step, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security key you've added to your account
  • A registered computer where you chose non to exist asked for a verification code

Important: If you added Advanced Protection to your account, you can only utilise a fill-in security key. If you don't have a backup security key, follow the steps to recover your business relationship.

If you have some other 2nd footstep

  1. Sign in to your Google Business relationship with your password and your other second step.
  2. Follow the steps to remove the lost key from your account.
  3. Get a new security fundamental. You may desire to get an extra key you lot can proceed in a rubber identify.
  4. Add the new central to your account.

If you don't have another second step or forgot your countersign

Of import: 2-Step Verification requires an extra pace to prove you own an account. Considering of this added security, it can take  3-5 business days for Google to make certain it's you.

Follow the steps to recover your account. You'll be asked questions to confirm y'all own the  business relationship.
Utilize these tips to reply as best you can.

  1. You may be asked:

    1. To enter an email address or telephone number where you can be reached.
    2. To enter a code sent to your electronic mail address or phone number. This code helps make sure yous can access that e-mail address or phone number.

Require a security cardinal as your 2d step

If y'all turn on two-Pace Verification and sign in on an eligible phone, yous tin get Google prompts. To make a security key your required second step, enroll in Advanced Protection.

Revoke lost backup codes

If y'all lost your backup codes, y'all can revoke them and become new ones.

  1. Go to the 2-Step Verification department of your Google Business relationship.
  2. Select Show codes.
  3. Select Get new codes.

You didn't get a verification code

  • Yous might have been sent a Google prompt instead. Learn why we recommend Google prompts instead of text message (SMS) verification codes.
  • If we find something unlike nigh how you sign in, similar your location, y'all might not be able to get a verification code through text message.
  • If a text message with a verification lawmaking was sent to your telephone, make certain your service programme and mobile device supports text message commitment.
    • Commitment speed and availability may vary by location and service provider.
  • Brand sure you take adequate internet connexion when you endeavor to get your codes.
  • If you get a voice call with a verification code sent to your phone, y'all get a voicemail if:
    • You tin't answer the call.
    • Y'all don't have an adequate internet connectedness.

Tip: If yous requested multiple verification codes, but the newest one works.

My Google Authenticator codes don't piece of work

It may be because the time isn't correctly synced on your Google Authenticator app.

To set the right time:

  1. On your Android device, become to the main card of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenTime correction for codes and thenSync at present.

On the side by side screen, the app confirms the time has been synced. You should be able to sign in. The sync volition only bear upon the internal time of your Google Authenticator app, and will not change your device's Date & Time settings.

An app doesn't work subsequently you plough on 2-Footstep Verification

When you turn on 2-Step Verification, you lot may need to sign in to some apps again.

Tip: If yous can't sign in to an app subsequently you add 2-Step Verification, you lot may demand to use an App Password.

Why you shouldn't utilize Google Voice to get verification codes

If yous use Google Voice to go verification codes, you could lock yourself out of your account.

For instance, if you sign out of your Google Voice app, you might need a verification code to go back in. Simply, because it'due south sent to your Google Voice, y'all can't get the code.

Piece of work, school, or other organization accounts

If yous use an account through your work, school, or other group that'south protected by 2-Step Verification, and you lot tin can't sign in, you can:

  • Use backup options.
  • Contact your administrator.

Link to set upwardly ii-Step Verification

Contact your admin.

You lot tin't utilise a 2d pace to sign in

Utilise a device you marked equally trusted and go to account recovery.

I can't sign in to my backup phone with text messages

This can happen when there'south something different virtually how yous sign in, similar your location. You lot may need to move to your primary phone, or another trusted device, to sign in to your fill-in phone.

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